January 27, 2023
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The TOBY Carvery diner waited two hours for their main course because the restaurant ran out of meat, the review said.

And the customer claimed that the main course was undercooked when it finally arrived in the evening.

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Diner Toby Carvery waited two hours for its main course due to a lack of meat, they said.1 credit

They had already started their snack at 3pm on Boxing Day when The Plough staff in Endon, Staffordshire, said there was no meat.

The diner only received their dinner at 5:10pm as they claimed in a TripAdvisor review.

They wrote: “Arrived on Boxing Day at 3pm and were served appetizers, only then were we told there was no butchery! Approaching the manager, we were told if we were not happy to leave.

“After the deposit and the trip, this was unacceptable. We were then asked to wait for the next session. Finally, at 17:10 we were offered food.

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“The meat available back then was raw, the turkey was still bleeding, and the beef looked like it hadn’t even seen an oven.

“Vegetables were all the same vegetables that were available on the counter from 3:00 p.m. The staff cried and left after so many complaints.

“Absolutely terrible, we then had to pay the full bill! The attitude from the management was absolutely disgusting! Desserts were very poor and cold.

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“Now I have contacted the head office as this is simply unacceptable. Plow, Endon, Leek. Avoid!!!!”

Toby Carvery is presumed to be aware of the complaint.

The general manager of the restaurant responded, “Thank you for taking the time to let us know about your recent experience.

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“We are disappointed to hear that you are unhappy with your visit. Thank you for bringing this to our attention.

“We will use your comments to refine our efforts to ensure this problem does not happen again.”

A separate reviewer also wrote, “Tried to go in twice, but there wasn’t enough meat.”

Representative Toby Carvery-Endon said: “We apologize for the wait times our guests experienced and are disappointed by their dissatisfaction with their visit.

“Our meats are cooked fresh as early as 5am and then in batches throughout the day to ensure that delicious roasts are available throughout the day.

“Unfortunately, due to the unexpected workload that day, the amount of meat we could cook was limited and therefore we experienced delays.

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“We did our best to accommodate everyone in the restaurant as best as possible.

“Our team has also contacted as many guests as possible who have booked with us to inform them of the delays we are experiencing prior to their visit.”



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