January 31, 2023

A GREAT grandma endured five days without heat in sub-zero temperatures after a computer glitch prevented engineers from fixing her boiler.

Ellen Murphy’s central heating went out at her house in Wishaw, Lanarkshire, last Friday, Dec. 9, ahead of the cold snap sweeping the country.



Ellen Murphy, 80, was left without heat for five days.Credit: Alan McGregor Ewing.
Grandma claims Scottish Gas Homecare ignored her.


Grandma claims Scottish Gas Homecare ignored her.Credit: Alan McGregor Ewing.
She said no one came after she called the priority line.


She said no one came after she called the priority line.Credit: Alan McGregor Ewing.

But despite calls to Scottish Gas Homecare, no one came to fix the 80-year-old man’s boiler.

Instead, Ellen was forced to sit in her frozen house in her bathrobe and blanket, sipping tea.

Vulnerable OAP, who suffers from rheumatoid arthritis, said she is on the priority list for vulnerable clients.

Ellen told The Scottish Sun: “It’s terrible, I’m completely cold.

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“It was so bad that I started to get sick because of it.”

Daughter Elaine, 48, said: “We were concerned about her age.

“She has a broken hip, she walks up stairs and has a disabled bath.


“She should be registered as a vulnerable person, I think that’s ridiculous.”

Eventually, an engineer arrived on Tuesday to fix the faulty heating, and Elaine said they were told the delay was due to a computer error.

Scottish Gas has reached out for comment.


We told how the Scots will face a 42-hour weather bomb that could cause havoc on the roads and blackouts.

Snow and ice are expected to hit the country today and tomorrow.

A yellow weather warning is in effect until midnight TOMORROW.

The northern regions of the country will continue to suffer from severe frosts, as a result of which the mercury column dropped to a chilling -17°C.

Forecasters have warned that a strong hurricane and black ice will cause havoc on roads and railways.”

Just last night, hundreds of A90 motorway drivers were stranded on a freezing road after a truck and car collided in treacherous conditions.

And the polar plunge that has plagued the north will shift south on Friday, with the Central Belt facing snow-white conditions.

The area covering Glasgow, Edinburgh, Stirling, Ayrshire and Perth is due to be snowed in on Friday during the 18-hour warning period.

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Forecasters now say snow will be significant from the borders to Inverness, enough to cause widespread disruption to Scotland’s roads and railways.

Forecasters have warned that Scots will face dangerous icy surfaces, as well as potential power outages and disruptions to mobile communications.

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